Argus · Hoogendoorn · Johnson Controls
We understand that your needs don't follow a 9-to-5 schedule and that response times need to be in hours, not days. Whatever your greenhouse needs, our technicians will have your back — 24 hours a day, seven days a week.
Many integrators claim to have 24/7 service. Here's what that actually means at TC Controls.
A structured on-call schedule with overlapping handoffs so there are no gaps. When one technician rotates off, the next is already briefed on active tickets and your facility — not picking up cold. Technicians on both coasts mean we can get someone to the location when remote is not enough.
Clear commitments from first call to live technician contact, and from triage to action. You know what to expect when something alarms after hours — not a voicemail tree and a callback tomorrow.
Secure remote connection to your Argus or Hoogendoorn system — and Johnson Controls where the mechanical plant needs it — lets us diagnose and often resolve issues without a truck roll. When remote triage is not enough, we escalate to an on-site visit with full context — the technician arrives knowing what was already tried.
Replacement parts for all platforms and all control devices, from stocked inventory and established vendor relationships. You are not left waiting weeks for a part while a critical system sits offline.
"Even working through our IT department's security requirements, they pinned down the issue with direct communication and easy-to-follow instructions. Communication and responsiveness were 10/10."
"One call and it was fixed — can't ask for more than that."
"Quick assistance — even when the fix turned out to be on our end, we got a clear, detailed explanation of how to complete the task."
"Extremely patient, knowledgeable, and a great teacher. They walked me through troubleshooting over the phone and with photos until we found the issue. Can't thank them enough for helping save the day."
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